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Straight away for account settings — but purchasing a number or editing call routing is gated behind identity verification, which UK telecom regulation requires. Submit your details and document during onboarding and it's usually reviewed within 24 hours.
You'll see the reason on your account page and can resubmit immediately with a clearer or more recent document — there's no limit on attempts and no need to contact support first.
Premium rate numbers additionally require your own Ofcom registration before they can be unbarred, since you hold the end-consumer relationship for those calls. Add your Ofcom registration ID from your account page once you have it.
The same day you claim it, once your account is verified — there's no porting wait for a fresh number. Set your forwarding destination and it can start taking calls immediately.
It's pay-as-you-call: forwarding minutes and SMS messages are deducted from your prepaid wallet as you use them, not on a fixed monthly cycle. Top up any time by card, and we'll flag it if your balance drops below your low-balance threshold.
Every wallet top-up gets its own VAT invoice automatically, downloadable as a PDF from your dashboard the moment it's processed — no need to wait for a monthly statement.
As often as you like. Changes to forwarding destinations, hunt groups, IVR menus, and time-of-day schedules take effect immediately from your dashboard, with no downtime.
Use one of the recovery codes generated when you set up two-factor authentication to sign back in, then set up 2FA again on a new device from your account settings. Keep those codes somewhere safe when you first enable 2FA.
You can release a number from your dashboard at any time. Billing for that number stops from the point you release it — there's no minimum term.
Only if you're registering as a business — the business name, type, and Companies House number fields in onboarding are optional. Sole individuals can complete verification with just their personal details and ID document.
