Legal
Last updated 18 September 2026
These terms govern your use of Numbers Connect ("we", "us", "our"), the virtual number and call-forwarding platform at https://numbersconnect.co.uk (the "Service"). By creating an account you agree to them. If you're accepting on behalf of a business, you confirm you have the authority to do so.
We provide access to virtual phone numbers — geographic, non-geographic, and premium rate — sourced from wholesale telecom carriers, together with call routing (forwarding, voicemail, IVR menus, hunt groups), SMS messaging where available, usage-based billing, and account tools to manage all of it. We are an intermediary between you and the underlying carrier network; we don't operate the telephone network itself.
UK telecom regulation requires us to verify who's behind a number before it goes live, to prevent numbers being used for fraud or scams. You must complete identity verification (KYC) before purchasing or activating any line, and we may request further information at any time — including an Ofcom registration reference for premium rate (09/087) numbers, which you're responsible for holding yourself, since you hold the relationship with your own end customers.
Line rental is billed on a recurring basis. Call forwarding minutes are metered and deducted from a prepaid wallet balance that you top up in advance; if your balance runs out, forwarding may stop until you top up again. Premium rate numbers may generate revenue share, credited back to your wallet. Payments are processed by Stripe — we never see or store your card details. All fees are shown exclusive of VAT unless stated otherwise, and VAT is added where applicable.
You won't use a number provided through the Service for fraud, scam calls, nuisance calls, spam texts, or anything illegal, and you won't misrepresent who's calling. If we reasonably believe a number is being misused, we may suspend or terminate it immediately, without refund, and we may be required to report certain activity to Ofcom or law enforcement.
You can cancel a number at any time from your dashboard. Line rental already paid for the current billing period isn't refunded, but you won't be charged again after cancellation. Wallet balances aren't refundable except where required by law.
We aim to keep the Service reliably available but don't guarantee it will be uninterrupted or fault-free — it depends in part on third-party carrier networks outside our control. We'll give notice of planned maintenance where practical.
To the extent permitted by law, our liability to you is limited to the fees you've paid us in the 3 months before the claim arose. We're not liable for indirect or consequential losses, including lost profits or lost business. Nothing here limits liability that can't be limited under UK law, such as liability for fraud or death or personal injury caused by negligence.
We may update these terms from time to time, most often to reflect changes in the Service or in telecom regulation. We'll post the updated version here with a new "last updated" date; continuing to use the Service after that means you accept the changes.
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.
Questions about these terms? Email [email protected] or see our contact page.
Numbers Connect · 123 Telecom Way, London, EC1A 1BB
Company No: 00000000 · VAT: GB000000000
