Compliance & billing

UK telecom regulation requires us to verify who you are before a line goes live. That happens once, during onboarding, and premium rate numbers additionally require your own Ofcom registration before they can be unbarred — we'll tell you if that applies to you.

The Compliance Vault keeps evidence documents (like Ofcom certificates and call-warning scripts for premium lines) organised and available to view or download at any time.

Billing runs on a prepaid wallet: top it up via card, and forwarding minutes and messages are deducted as you use them. We'll warn you before your balance runs low. Every top-up and charge gets a proper VAT invoice, downloadable as a PDF from your dashboard.